FAQ

 
 
When will my order ship? 
Most orders usually ship within 2-3 days. If you place your order Friday-Sunday, your order may take a an extra day or two to ship depending on the volume of orders we receive on the weekend.
 
Where is my tracking number? 

Once your order is prepared for shipment you will receive a shipping confirmation email notifying you that your order has shipped. This email will also contain your tracking number. 

Help! I made a mistake on my order!
Unfortunately we cannot make changes to an order after the credit card has been charged. Please make sure to double check your order before completing the purchase! Otherwise we will have to cancel and refund your order so you can re-do your purchase with the correct items you would like. 

There was something wrong with my order.
Any erroneous shipping errors must be reported within 24 hours of the last tracking update. This includes wrong items, incorrect items or package not being delivered. Please take a picture immediately and email them to customer service (info@arcdistro.com). We will fix any issues right away. 

How can I return something?
We do have a 30 day return policy. Please email us in regards to any issues you may be having. The more detail you are able to provide, the more expedient the situation can be handled.

What carrier do you use for shipping?
Domestic:
When selecting an expedited shipping method such as USPS 2 Day Air, you are paying for shorter transit time, not a shorter fulfillment time. Orders are processed in the order that they are received.

  • UPS Ground
  • UPS 2 Day Air
  • UPS 3 Day Select
  • UPS Next Day Air Saver 

*Please note: USPS Shipping timelines are not guaranteed*

Once an order has shipped we are no longer responsible for how long an order takes to deliver to you. There are many factors that can affect shipping timelines, including weather, postal courier errors, etc. We will ship your order in accordance with the timelines stated above. We will also be more than happy to open an investigation for you, but we cannot reship or refund an order that has been shipped. 

My order status says, “Unfulfilled”. What does this mean?
Unfulfilled means that we haven’t shipped your order yet. This does not reflect payment status or inventory. Once your order has shipped the order status will show as fulfilled.

When I try to check out I see a message that says “There are no shipping rates available for your area”. What does this mean?
We are currently unable to ship to the states of Arkansas and Utah due to regulations in those specific states. If you are outside of the USA and you do not see shipping rates available then it could be because of the laws for importing our products into your country. If you have any questions please email info@arcdistro.com

Declined Order that charged your account?
Any online attempted transaction will place a hold on the funds with your bank. Because the order(s) declined, we have not accepted the funds. Your bank does need to process the attempt(s), however. Once your bank has finished processing the pre-authorized hold(s) the funds will return to your account. This generally takes banks 1-5 business days on their end.

How can I pay for the order?
We accept Visa, American Express, Discover and Mastercard. All transactions will be ran as credit.